How to submit a GDPR Request from your Mindvalley Account via App
Everything you need to know about GDPR and how to submit a request from your account via App
Written by Mindvalley Team
Updated at July 27th, 2024
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Table of Contents
If you ever want to leave the Mindvalley Ecosystem and delete your account permanently for any reason, you can send a request via Web or Mindvalley App.
This is applicable for both users apple and android.
Please keep in mind that requesting to delete your Account DOES NOT imply cancelling your Mindvalley Membership subscription; rather it means that your entire account will be deleted from our system. To learn more on how to cancel your Mindvalley Membership, click HERE.
Here's a step-by-step guide on how to submit a GDPR request from your Mindvalley account via App:
Go to the Mindvalley App.
Tap on your profile picture at the top right corner of the app; this will take you to your profile tab.
Go to "Account" then tap on "Manage Account" where you can select the type of request you want to submit.
Go to "Account" then tap on "Manage Account" where you can select the type of request you want to submit.
There are three types of requests: "Download Your Data", "Correct Your Information" and "Delete Account Forever".
1.Download Your Data:
You can select this option to receive a copy of your data from our platform. This will take around 30 days to prepare and will be sent to your Mindvalley registered email address.
2. Correct Your Information:
You can select this option to change/ update your account information. You can only modify your email address and name, but if you want to update other information you can do it from your account, for more details, click here.
Please keep in mind that this feature is still not available on the Mindvalley App, but you can request it through the web.
3. Delete Account Forever:
You can delete your account, which will wipe your entire account, programs, subscriptions and all information associated with it.
When you tap on that, you will be taken to the final stage of your request, where a verification is required. To proceed with your request, you must enter your iPhone passcode.
Once you tab on "Delete Account" you will lose all active subscriptions and programs you previously owned. You can not undo this once the request is sent.
