How to delete your cookies and internet data

Access issues usually stem from issues with your web browser. However, there's a simple fix to this! 

All you need to do is clear your internet browser cache and cookies, which are bits of information stored by your web browser. Information such as website preferences and past login data. 

Clear your cache & cookies on a Mac computer

Clear your cache & cookies on a Windows computer

Below are more detailed instructions for the 3 most popular web browsers today.

We strongly suggest using Google Chrome as it's the most compatible with our platforms. Should you decide to continue using either Firefox or Safari, please be aware that you may face technical issues.

Error 503 - Service Unavailable

We are extremely sorry to hear that you are facing Error 503. This error message happens very rarely and means that the web server is currently unable to handle your request due to a temporary overloading or maintenance of the server. This is a temporary condition and it will be fixed soon.

Please try to access it during 24 hours and if you still face the same error, please contact our Customer Support! 

Error - The media could not be loaded, either because the server or network failed or because the format is not supported.

1. This usually stems from issues with your web browser. However, there's a simple fix to this!
2. Clearing cookies resolves conflicts when older cookies aren't overwritten by new ones.

If the issue still persists after clearing cookies and using Google Chrome, please contact our Customer Support by clicking on the Chat Icon on the lower right corner and our agents will assist you further.