Frequently Asked Questions

1. What’s the difference between Mindvalley Membership and Membership Pro?

In addition to all the benefits of a regular Membership, Mindvalley Membership Pro gives you a selection of additional features designed to accelerate your transformation, and amplify your focus and accountability as you grow towards your goals.

If you’re looking to grow as fast and efficiently as humanly possible, and if you’re looking to achieve a particularly big or audacious goal - we highly recommend purchasing Mindvalley Membership Pro.

2. If I'm an existing Mindvalley Member, how is the billing going to work?

The billing period of your new Mindvalley Membership Pro will begin from your new purchase date again for another 12 months.

If your existing Mindvalley Membership is an in-app purchase, i.e. purchased through the Mindvalley app, you would need to manually cancel the subscription by yourself in the billing section of your app store account. Please follow the guides below that may help.

How to cancel your subscription in your app store account -

To find out how to cancel your subscription via the Mindvalley App, click here. 
 

3. I'm an existing Mindvalley member and just purchased the upgrade to Mindvalley Membership Pro, do I get a refund for my basic Membership cost?

No, the upgrade fee is lower than the normal Pro price. Since you're an existing member, you are eligible to the upgrade price. If we refunded your basic Membership, you would have to purchase Pro at the full price.

4. Will the recording be available if I can't make it to the live coaching sessions?

Yes. All recordings will be available in your Mindvalley Account for 60 days from when the call is uploaded. This is because techniques used in these calls are exclusively used by facilitators in their 1-on-1 coaching or teachings.

Recordings are uploaded at most 7 days from when the call took place. So if you missed a live call, you would need to wait a few days until the call is uploaded. This is located under the Series tab in your account.

Click on Programs > scroll down to Series > Live Talks and Workshops.

5. Do you offer payment/monthly plans for Mindvalley Membership Pro?

No, currently we only accept the single annual payment and do not have payment plans.

6. When will the live calls be held?

The monthly live calls with Vishen and special guests will be held on the first Monday of each month at 6PM GMT+3 / 11PM GMT+8 timezone.

7. What is the refund policy?

15 days from purchase date. Rest assured all your programs and progress are not affected.

8. Can I decide to turn off auto-renew for the next year?

Yes, you can. You may follow this article to cancel the auto-renew of your subscription.

If your Pro membership was purchased via Mindvalley app, please log into your App store account to cancel the subscription. You may follow this article.

Once cancelled, you have access to your programs, peer networking groups, live call recordings until the end of your current billing period.

9. How much extra time do I need for coaching calls in Membership Pro?

The live coaching calls are held on the first Monday of every month for 1 hour only, you will have two calls per month as a subscriber.

10. Where do I find upcoming live calls?

All Live Events are located under the Live tab in your Mindvalley account.

Click on the Live tab, then scroll down to browse the events happening.

Clicking on the event takes you straight to the Zoom call, so you may log on when the call starts. The dates and time are stated in your local timezone.

If you miss a live call and want to catch the recording, these are uploaded under the Series section under Programs.

11. Where can I find more info and details about upcoming live calls?

All upcoming live calls are sent out via email to you. Please check the junk/spam/promotions folders in your email inbox to ensure these emails have not ended up there.

12. I bought Mindvalley Membership Pro in a different language from English. Do I have access to English programs?

If you purchased Mindvalley Membership Pro in another language, you still have access to programs in all other languages.

You also have access to the same live coaching calls with Vishen and guest speakers as Membership Pro. Do note that the calls will take place in English and recordings will be translated into different languages.

13. What if I want to access programs of different languages?

We're glad to inform you that you may now switch between languages under one subscription.

Under the Programs tab in your account, you may switch between languages to find programs in different languages.

14. I bought 10X/Holobody Coaching Certifications, does that include access to Mindvalley Membership Pro?

No, they are completely separate programs. Coaching certification is part of Evercoach and is a sub-brand of Mindvalley, this does not include Mindvalley Membership Pro and vice versa.

To contact our Customer Support Team, please use channels such as WhatsApp, iMessage, or by clicking on the chat widget in the bottom right corner of the page.